Terms and Conditions When Booking Our Services 

The Company “Crazy Characters” reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

  • Liability

    • Crazy Characters is covered with public liability insurance. All electrical equipment used is either brand new or PAT tested for safety.
      Please note, for safety reasons, at least one other adult, in addition to the entertainer, must be present the whole time the entertainment is running. They must be present should they be needed in the event of an accident arising. It is the responsibility of the client to ensure this happens.
      We retain the right not to conduct certain activities if we feel the children are not responding appropriately, or are too riotous and therefore we deem it unsuitable to conduct certain activities at the party.

    Welcome Call 

    •  You will receive a welcome call from our Entertainer a day before the date of your booking with us. The call will be made to the Telephone Number provided at the time of booking with us. In the event that your entertainer can not reach you on the number you provided the personal mobile number of our Crazy Characters entertainer will be provided to you via email from the Crazy Characters Office for you to contact. Should you for any reason not receive a Welcome Call from your entertainer it is the clients (Your) responsibility to call the office during office hours (Monday – Friday 9.30am – 8.00pm) to reconfirm the booking and provide a contact number for our entertainer to call. Failure to make contact and reconfirm your booking with us will result in your party being cancelled.

    Cancellation Policy 

    • Written notice and a minimum of 48 business hours are required for event cancellation. Cancellations made after this time will be subject to the full fee. If you wish to cancel a party, notice must be given in writing via email at least 48 business hours prior to the party to receive a deposit refund. You must have received an email acknowledgement of your cancellation back . Please note we cannot accept messages left on voicemail as notification.
      If for any reason a party has to be cancelled on the day of the party, notice must be given before the entertainer has commenced travel to the party destination. If for any reason you have to cancel and don’t give notice before the entertainer has commenced travel, you are required to cover the entertainer’s travel costs in full plus the full party balance.
      If for any reason we have to cancel a party due to extreme weather conditions then your deposit would be fully refundable.

    Entertainer Cover 

    • We reserve the right to change entertainers at last minute and without notice due to sickness. We will always provide a replacement entertainer or if the client would prefer a full deposit refund.

    Travel Costs

    • We quote on a booking by booking basis but parties that fall outside of Swansea -/+ 15 miles, do attract a £25.00 Surcharge to cover the extra travel time for the entertainer and transport costs to get your entertainer to the party venue. Within the M4 some additional costs may still apply depending on the party location in relation to Public Transport. If the train station is not walking distance to the venue you will be required to cover taxi fares or collect the entertainer from the nearest train station. Please note 90% of travel by Crazy Characters Staff is taken on Public Transport as we move towards being as eco friendly as possible!

    Additional Children

    • We reserve the right to cancel a party if the number of children exceeds the number booked for. We have strict numbers in place to prevent your party quality being diluted. One Entertainer can manage a very MAXIMUM of 30 children. Please note Due to Covid19 new restrictions apply please see the above T&C.

    Booking our Services  

    • Please note that a party is not booked and confirmed until a deposit payment has been paid to Crazy Characters. Payments can be taken via the website 24/7 or via Telephone 9.30am – 8.00pm Monday – Friday. We do also accept bank transfers however you must email the office to notify us once a deposit transfer has been made. You will then receive a confirmation from us, acknowledging payment and confirming the booking.
      Please note we do not accept cheques.
      Crazy Characters Offices are open Saturday and Sunday but please be aware these are our most busiest days so there might be a delay in replaying back to you. Any deposit payment made online to Crazy Characters will be processed on Monday morning and you can expect a full email confirmation then. When Booking last minute for the weekend ahead please check availability with the Crazy Characters office before making a deposit payment as availability can be limited if not booking at least one month in advance.


    Booking Amendments 

    • Please note that when booking our services you are booking a specific time slot, Service, Event address and Theme.
    • Any changes to your original booking must be submitted in writing to the Crazy Characters office.
    • An administration charge of £25 will be charged per booking change. The changes requested will take effect upon payment being made by you the client.
    • Please note this does not apply to date changes in this instance a new Deposit would need to be paid as all Deposit Payments are non Refundable and Non Exchangable.


    • Unless you have already paid the balance in full, the remaining balance for the entertainment must always be paid in cash on the day to the entertainer/s BEFORE THE PARTY COMMENCES.
    • Please note entertainers cannot accept cheques, card payments or any other form of payment.
    • We regret that the entertainer/s cannot be asked to wait for payment after the party.
    • The final Balance must be paid BEFORE the entertainer/s start the event.
    • If the client is unable to pay the final balance before the party start time the entertainer will leave the party venue and the deposit payment would be non refundable.


    • Please note Crazy Characters does not take responsibility for children causing damage to a venue or any property that the party is held in. This includes, but is not limited to a home, hired venue or public area.
    • Please note that all of our party packages are appropriate to the age of the children outlined on our website. You should be aware that the activities will not be appropriate for children outside the specified age range.
    • If you have younger children attending the party we would ask that you please ensure that either the parent or an adult supervisor is there to look after them and prevent them from disrupting the party.
    • By booking a party with Crazy Characters you understand that you release us from any liability associated with accidents of any kind. This includes but is not limited to accidents occurring to any adults or children.
    • You also release Crazy Characters from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of Crazy Characters.


    • In the unlikely event that refunds or compensation is requested, you accept that any refunds or compensation given, will be limited to the total value of the cost of hiring our services.
    • If parties are held anywhere other than your home, we will assume that you have either hired the hall or had permission to use the space, and have deemed the space suitable and safe to use for the types of activities being provided by Crazy Characters.
    • Please note that, although it is extremely unlikely to happen, we reserve the right to cancel a party at any time, either before or during the party.
    • This may include, but is not limited to, cancelling a party if we deem the venue to be unsuitable or if we feel that there are circumstances present of any kind that would be unsuitable to run a party.
    • Please note that although it is unlikely to happen, your entertainer can change at the last minute. Party bookings are not made on the basis of specific entertainers, or specific gender.
    • All parties are exclusive to Crazy Characters and all material is copyrighted and the property of Crazy Characters.

    Entertainers Requirements  

    • Please note that with all our parties we will require a table. Usually a trestle table (about 6ft long) is the best type of table. If your party is in a venue then usually this will be available but please do ensure that one is available or we may not be able to do the party.
    • During the party the customer must ensure at least 1 adult is present in the same room for the entire duration of the entertainment. This is in case accidents should occur or children need to go to the toilet. We regret, for safety reasons, we cannot conduct the entertainment unless at least one adult is present in the room the entire time.
    • During our parties we ask that no food or drink is provided during the actual entertainment that might distract children from the entertainment whilst it is happening. E.g. buffet food out on a table for children to access.